Privacy Policy
Last updated: 12 October 2026
1. Introduction
ESSA Building Solutions (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, essabuildingsolutions.co.uk, submit an enquiry or communicate with us about our building and renovation services.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
The organisation responsible for your personal information is:
ESSA Building Solutions
Registered company name: ESSA BUILDING SOLUTIONS LTD
Company number: 15237969
Registered office: 2 Smithy Close, Saltash, England, PL12 4PL
Email: info@essabuildingsolutions.co.uk
Telephone: 07507 840300
Website: https://essabuildingsolutions.co.uk/
For questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
3. What Information We Collect
Depending on how you interact with our website and services, we may collect the following types of personal information.
Information you provide to us
When you complete a contact form, request a quotation or contact us directly, we may collect:
Your name.
Your email address.
Your telephone number.
Your property address or project location, where provided.
Details about your building, renovation or landscaping requirements.
Any other information you choose to include in your enquiry.
Information collected automatically
When you visit our website, certain technical information may be collected through cookies, analytics services and other website technologies, depending on your consent and the services enabled. This may include:
Your IP address and general location information derived from it.
Your browser type and device information.
Pages visited and interactions with the website.
Referral sources and information about how visitors find our website.
Cookie identifiers and consent preferences.
Website usage and performance information.
Customer and project information
If you become a customer, we may also collect information necessary to provide our services, prepare quotations, manage projects, process payments, communicate with you and maintain relevant business records.
We only collect personal information that is relevant to the purposes described in this policy.
4. How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests for quotations.
Discuss your project and assess your requirements.
Prepare quotations and provide our building, renovation and landscaping services.
Communicate with customers about projects, appointments and payments.
Maintain appropriate business, financial and contractual records.
Operate, maintain and improve our website.
Understand website traffic and performance through Google Analytics.
Monitor our website’s visibility in Google Search through Google Search Console.
Manage cookie preferences and comply with applicable legal obligations.
Protect our website, business and customers against fraud, misuse and security threats.
We will only use your personal information where we have an appropriate lawful basis and will not use it for unrelated purposes without a valid reason.
5. Our Lawful Bases for Processing
Data protection law requires us to have a lawful basis for collecting and using personal information. Depending on the circumstances, we may rely on the following lawful bases.
Contract: We process information where necessary to provide agreed services or take steps requested by you before entering into a contract.
Legitimate interests: We may process information to respond to relevant business enquiries, manage our operations, maintain website security and improve our services, provided these interests do not override your rights and freedoms.
Legal obligation: We may process information where necessary to comply with applicable legal, tax, accounting and record-keeping requirements.
Consent: Where required, we rely on your consent for activities such as the use of non-essential cookies and certain tracking technologies.
Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
6. Contact Forms and Enquiries
Our website uses Elementor Forms to allow visitors to contact ESSA Building Solutions about our services.
When you submit a contact form, the information you provide is sent to ESSA Building Solutions by email and stored within our WordPress website.
We retain contact form submissions within WordPress for six months from the date of submission. During this period, the information may be accessed by authorised personnel where necessary to respond to enquiries, follow up on potential projects and manage our business activities.
After six months, contact form submissions should be deleted in accordance with our retention procedures. Information held separately in email accounts or backups may be retained for a different period, depending on the relevant email provider’s retention arrangements and our business requirements.
We use the information you provide to respond to your enquiry, discuss your requirements and, where appropriate, prepare quotations or arrange further communication.
Submitting a contact form does not automatically subscribe you to marketing communications.
Where an enquiry results in a customer relationship, relevant information may be retained beyond six months where necessary to manage a project, meet legal or accounting obligations, or establish or defend legal claims.
Please avoid including unnecessary sensitive or confidential information in contact forms.
7. Cookies and CookieYes
Our website uses CookieYes to help manage cookie consent and visitor preferences.
Cookies are small files stored on your device that can support website functionality, remember preferences or help analyse how a website is used.
Depending on the cookies and technologies active on our website, they may fall into the following categories:
Strictly necessary cookies: These support essential website functionality, security and cookie consent management.
Analytics cookies: These help us understand website traffic and how visitors interact with our pages.
Functional cookies: These may remember certain preferences or settings.
Marketing cookies: These may be used to measure advertising or support relevant advertising if such tools are installed and enabled.
We will obtain consent before using non-essential cookies and similar technologies where required by law.
You can manage your preferences through the cookie consent banner or the cookie settings available on our website. Where supported, you can also withdraw or change your consent after making your initial choice.
For information about the specific cookies used, their purposes and their durations, please refer to our Cookie Policy and the cookie settings available on our website.
8. Google Site Kit, Google Analytics and Google Search Console
Our website uses Google Site Kit, a WordPress plugin that connects our website to Google services, including Google Analytics and Google Search Console.
Google Analytics
We use Google Analytics to understand how visitors use our website and to assess its performance.
Depending on its configuration and your consent preferences, Google Analytics may collect information about page views, visitor interactions, browser and device information, referral sources and other website usage data.
We use this information to understand visitor behaviour, evaluate website performance and identify opportunities to improve our website and services.
Where analytics cookies or similar technologies require consent, they will be used in accordance with applicable consent requirements and our cookie settings.
Google Search Console
We use Google Search Console to understand how our website appears in Google Search.
This includes information such as search queries, impressions, clicks, average search positions and technical search performance.
We use this information to monitor our website’s visibility in search engines and identify opportunities to improve its performance.
Google Search Console primarily provides search performance information and should not be confused with individual visitor tracking.
Google processes information in accordance with its own privacy policies and applicable terms. For further information, please visit Google’s Privacy Policy.
9. Who We Share Your Information With
We do not sell your personal information.
We may share personal information with trusted service providers where reasonably necessary to operate our website, respond to enquiries or deliver our services.
These providers may include:
Website hosting providers: To host and maintain our WordPress website and associated data.
Elementor and related website services: To provide website form functionality and other relevant features.
CookieYes: To manage cookie consent and visitor preferences.
Google: To provide analytics and search performance services through Google Analytics and Google Search Console.
Email service providers: To deliver and store communications relating to enquiries and our services.
Professional advisers and other service providers: Where necessary for accounting, legal advice, payment processing or other legitimate business purposes.
We may also disclose personal information where required by law, to establish or defend legal claims, or to protect our rights and the rights of others.
Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate safeguards are in place.
10. International Transfers
Some third-party services used to operate our website may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with applicable data protection requirements and that appropriate safeguards are in place where necessary.
The precise arrangements depend on the providers and services currently in use.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, taking into account our legal obligations and legitimate business needs.
Our retention practices include the following:
Contact form submissions: Stored within WordPress for six months from submission, after which they should be deleted in accordance with our retention procedures.
Email enquiries: May be retained separately from WordPress submissions for as long as necessary to manage enquiries, business relationships and relevant records.
Customer and project records: May be retained for the duration of a customer relationship and any further period reasonably required for contractual, legal, accounting or dispute-resolution purposes.
Financial and accounting records: Retained for the periods required by applicable law.
Google Analytics data: Retained according to the data retention settings configured in Google Analytics.
Google Search Console data: Retained in accordance with Google’s service-specific data availability and retention arrangements.
Cookie consent records: Retained according to the configuration of our cookie consent management service.
Retention periods may vary according to the type of information and the circumstances.
When personal information is no longer required, we will take reasonable steps to delete it or securely dispose of it.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include appropriate website security, access controls, software updates and limiting access to information to those who need it.
However, no website or method of electronic transmission can be guaranteed to be completely secure.
13. Your Data Protection Rights
Under applicable data protection law, you may have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Request that inaccurate or incomplete information be corrected.
Erasure: Request the deletion of your personal information in certain circumstances.
Restriction: Request that we restrict the processing of your personal information in certain circumstances.
Object: Object to processing based on legitimate interests in certain circumstances.
Data portability: Request your personal information in a portable format where the relevant legal conditions apply.
Withdraw consent: Withdraw consent where our processing is based on consent.
These rights are subject to certain conditions and exceptions under the law.
To exercise your rights, please contact us using the details in Section 2. We may need to verify your identity before responding.
You also have the right to complain to the UK’s Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
Further information is available at ico.org.uk.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
We do not control those websites and are not responsible for their privacy practices, content or security.
If you follow an external link, we recommend reviewing the relevant website’s privacy policy before providing personal information.
15. Children’s Privacy
Our website and services are intended primarily for people enquiring about building, renovation and related services.
We do not knowingly collect children’s personal information for marketing purposes.
If you believe a child has provided personal information to us unnecessarily, please contact us so we can assess the matter and take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, the services we use, our business practices or applicable legal requirements.
Any updates will be published on this page, together with a revised “Last updated” date.
We encourage visitors to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
ESSA Building Solutions
Registered company name: [Insert full registered company name]
Email: info@essabuildingsolutions.co.uk
Telephone: 07507 840300
Registered office: [Insert registered office address]
Website: https://essabuildingsolutions.co.uk/